Privacy policy

Supplier: Joleena Home & Beauty (Company No: 13632869)
Trading Name: Prettylittlepaws Ltd

Effective Date: 27 March 2026
Last Updated: 30 March 2026

This Privacy Policy explains how personal data is collected, used, and protected when you interact with Joleena Home & Beauty.

We are committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Joleena Home & Beauty

Orders are fulfilled by:
Joleena Home & Beauty, Prettylittlepaws Ltd
12 Westwinn  View
Leeds, LS14 2HY
United Kingdom

Email: sales@joleenahomebeauty.co.uk
Telephone: 07476439067

2. Personal Data We Collect

Depending on how you use our website, we may collect and process the following information:

Personal Information

  • Name
  • Email address
  • Telephone number
  • Billing address

Order & Delivery Information

  • Delivery name and address
  • Contact details
  • Order details and transaction history

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data

We do not intentionally collect sensitive personal data.

3. How We Collect Your Data

We collect personal data when:

  • You place an order
  • You contact us
  • You sign up for emails or an account
  • Orders are processed through our fulfilment partner
  • You use our website (via cookies and analytics tools)

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity – to process and deliver your order
  • Legal obligation – for accounting and regulatory requirements
  • Legitimate interests – to improve our services and keep our website secure

5. How We Use Your Data

We use your information to:

  • Process and deliver your orders
  • Communicate order updates
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and misuse
  • Meet legal obligations

6. Sharing Your Data

To fulfil your order, we may share your data with trusted third parties, including:

  • Courier and delivery companies
  • Payment providers
  • Website and system providers

Your data is only shared where necessary and is handled securely.

We do not sell your personal data.

7. International Transfers

If your data is transferred outside the UK, appropriate safeguards are put in place in line with UK GDPR requirements.

8. Data Retention

We only keep your personal data for as long as necessary to:

  • Complete your order
  • Meet legal and tax requirements
  • Resolve disputes

When data is no longer needed, it is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request a copy of your data (data portability)

To exercise your rights, please contact us.

You also have the right to complain to the Information Commissioner’s Office (ICO).

10. Data Security

We take appropriate steps to protect your data, including:

  • Secure systems and restricted access
  • Encrypted connections (HTTPS/SSL)
  • Secure data storage
  • Internal security procedures

11. Cookies

We use cookies to:

  • Ensure the website functions properly
  • Improve performance
  • Understand how visitors use our site

Where required, you will be asked to consent to cookies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.